cancellation and booking information

It's simple to book an event, just click on the Buy Now / Paypal link on your chosen location or event where you will be given three booking options via a secure server. This applies to the Ghost Hunts only.

For all events guests will need to be at the venues half an hour before the due start time.
 
What shall I do if I can't make it to an event?

If you are unable for some reason to attend an event, please contact ourselves as soon as possible. Please refer to our refunds and cancellations section.

What happens if an event is cancelled by Beyond the Grave?

On the rare occasion that there is cancellation of an event, we will endeavour to contact all those guests booked onto an event personally. It will also be advertised on the website. Guests will then be transferred to another event of their choice (locations permitting). Please refer to our terms and conditions.

 

What happens if im no longer able to attend an event ?

1: All deposits are non refundable

2: On any cancellation made 6 weeks prior to the event, we will issue a full refund less a 10% cancellation charge.

3: Cancellations made 5 weeks prior will receive a 50% refund plus cancellation charge.

4: No refunds will be made on cancellations made less than 2 weeks before the event date.

5: Cancellations are to be made by either contacting us directly or via our online enquiry form. If choosing the latter option, cancellations are not deemed to be valid until a confirmation email of receipt of cancellation is received by yourself. (to be received within 5 working days)

6: If a guest wishes to transfer to another event, Beyond the Grave will need to be notified in ASAP via e-mail or phone call no later than 5 weeks before their original event.

7: Only in extreme circumstances that at the last minute guest cannot make an event such as hospitalisation etc. will the guest will be transferred to another event date.

8: If  due to unforseen circumstances an event is cancelled by Beyond the Grave a full refund will be paid to all guests or can be transferred either in full or partially (price of events dependant) to another event.

Still can't find what you're looking for? then contact us and we will be happy to help


Do you issue tickets?

We do not issue tickets for our Ghost Hunting events. Your Paypal confirmation is confirmation that your payment has been recieved. at this point on receipt of payment, we will add you onto the guest list. A week prior to all events, we will send you a final email detailing times, and final details of your event. IF you do not recieve such an email a week prior, PLEASE contact us. it could be simply that we have the incorrect details for you. If you dont hear from us, it is the customers responsibility to check that they are on the list for that event

If guests are booking via a promotion such as Groupon etc. once they have paid that company, the customer MUST then contact us to book themselves onto an event. If they do not contact us, they are unable to just "turn up " on the night as we havnt reserved them a space or received any payment from the promotion company. These persons may be turned away on arrival and be disappointed

if you are booking as a gift for someone else, if you contact us with the details of who the event is for / any message that you want put on it and who its from, we can then email you a copy of our gift sheet so that at least you have something to give them 

Still can't find what you're looking for? then contact us we will be happy to help.